Privacy Policy - Anna Silks

Last updated: 18/12/2025

Anna Silks (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your information.

Business Address: Anna Silks 887-A, Papapatti Katu Valavu, Near P.N. Anna Petrol Bunk, Idanganasalai Post, Sankari Taluk, Elampillai – 637502, Tamil Nadu, India

1. What Personal Data We Collect

We collect the following information when you place an order or create an account:

• Name
• Email Address
• Phone Number
• Country, State, City, Zipcode
• Full Address
• Profile Image (optional) – used if you upload a photo for your account profile.

We do not use cookies or tracking technologies.

2. Why We Collect Your Data

We collect your personal data only for the following purposes:

Order Processing & Delivery

• To create and manage your orders
• To send order confirmations and shipping updates (email only)
• To deliver products to your address
• To provide customer support

Payment Handling

• To process payments through Paytm (for online payments)
• To confirm Cash on Delivery (COD) orders
• To reduce fraud by verifying customer contact details for COD orders

Account Management

• To create and manage your user account
• To display your profile image (if uploaded)

We do not use your data for marketing or promotional messages.

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

• Contractual necessity - to process and deliver your orders
• Legitimate interest - to operate our business securely and verify COD orders
• Consent - for optional profile image upload

4. Sharing Your Data

We only share your data with trusted partners required to complete your order:

1. Payment Gateway - Paytm

For online payments, your payment details are processed securely by Paytm. We do not receive or store sensitive payment data like card numbers.

2. Shipping Partners (location-based)

We share your name, phone number, and address with shipping carriers to deliver your order.

3. Email Service Provider

Your email is used to send order confirmations and delivery updates.

We never sell your personal data or share it for advertising.

5. Data Storage & Security

We use appropriate technical and physical safeguards to protect your information from:

• Unauthorised access
• Loss
• Misuse
• Alteration

Paytm handles payment details using secure, industry-standard encryption.

6. Data Retention

Your data is kept only as long as needed:

• Order records: kept for legal, accounting, and tax reasons
• Account information: kept until you request deletion
• Profile images: removed when you delete them

7. Your Rights (Under GDPR)

You have the right to:

• Access your data
• Correct inaccurate information

To exercise these rights, contact us at: 📩 annasilksab@gmail.com

8. No Cookies or Tracking

Anna Silks does not use:

• Cookies
• Analytics tools
• Tracking pixels
• Advertising trackers

Only the information you directly provide is collected.

9. Updates to This Privacy Policy

If we update our data practices, changes will be published on this page with a new “Last Updated” date.

10. Contact Us